BUYER RESOURCES
Clarity before
the first call.
Understand campaign setup, delivery, quality, reporting and billing concepts.
LIVE MATCHING ENGINENEXA SIGNALConnected operations
From qualified intent to call-level reporting.
IntentQualifyMatchReport
PREPAREBusiness ProfileIdentity, model and experience
CONFIGURECampaign RulesTraffic, geo and capacity
MEASURECall RecordsQuality and status definitions
RECONCILEFinance RecordsStatements, invoices and payments
OPERATIONAL GUIDES
Common concepts.
Practical preparation.
Buyer readiness
Prepare service scope, US or Canadian coverage, schedules, caps, qualification, price and integration method.
Campaign launch
Confirm destinations, hours, concurrency, billing rules and escalation contacts before delivery begins.
Call status glossary
Review, Qualified, Not Qualified, Billable, Disputed and Credited are tracked separately.
Billing visibility
Invoices show the period, approved charges, adjustments, due date, status and payment reference.
Quality review
Use call references, duration, disposition and permitted evidence to resolve a quality question.
Support workflow
Create a buyer workspace ticket with the call ID, campaign, date, evidence and requested outcome.
WORKSPACE GLOSSARY
Labels with
specific meaning.
| TERM | DEFINITION | WHY IT MATTERS |
|---|---|---|
| Buyer briefRequirements | The services, locations, hours, capacity and qualification rules a buyer can support. | It shapes campaign setup before calls are delivered. |
| CampaignConfiguration | An approved buyer, destination, routing and commercial configuration. | It defines the operating path of each call. |
| Source IDInternal identifier | A stable value Nexa Leads uses to distinguish an in-house campaign source. | Quality can be reviewed at source level. |
| QualifiedQuality status | The call met the recorded campaign qualification requirements. | It supports consistent review and billing decisions. |
| BillableFinance status | A buyer charge approved under the applicable campaign terms. | Calls, adjustments and invoices remain reconcilable. |
COMMON QUESTIONS
Before we launch.
Can buyers control delivery?+
Yes. Campaigns can use geography, hours, caps, concurrency, qualification and routing rules.
Do you work with outside publishers?+
No. Nexa Leads generates demand through its own physical offices, trained teams and managed campaigns.
Do you cover Canada?+
Yes. Buyer programs may be configured for approved United States and Canadian markets.
Are recordings always available?+
No. Recording availability depends on the provider, campaign permissions and applicable law.
How is a campaign created?+
Nexa Leads documents the buyer brief, destination, routing, capacity, quality and commercial configuration before launch.
Can a qualified call still be under billing review?+
Yes. Quality and billing states are recorded separately so evidence can be reviewed.
How should a dispute be submitted?+
Use a buyer workspace ticket with the call reference, reason, supporting evidence and requested outcome within the applicable review period.
Can live integrations work immediately after upload?+
No. Genuine provider accounts, credentials, numbers, mappings and tests must be configured after installation.
